How's 2022 going so far?   I can't seem to make the switch...In my mind it is still 2020...

Get Caught Trying to Make the World Better!

Best Safety Podcast, Safety Program, Safety Storytelling, Investigations, Human Performance, Safety Differently, Operational Excellence, Resilience Engineering, Safety and Resilience Incentives...

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Thanks for listening and tell your friends.  See you on Audible...all my books are up on there.  One of them is read by a British dude - it is like a Harry Potter book!  Have a great day as well. 

Real-world food truck training in about 10 minutes. Profit, pricing, food cost, speed of service, marketing, events, and smart systems—no hype, just what works.

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This is Episode 100 of the Operational Excellence Show - and I couldn't be any prouder of myself and my guests for having it made thus far! I recorded this podcast just before my birthday - reflecting on yet another year on this earth and another year in business.

What did I do to get this far? Actually, I don't have a highly organized marketing machine for the podcast! In fact - if marketing the podcast on LI predominantly takes 5% of the success why we are still here - that's a lot! No! The podcast and the work we do at Rutz Consulting is so successful because I do well what I'm doing just now…. Showing up! I learned from a mentor of mine that the question is not "is it really worth the effort?" or "should I just stop?" The question is: What do I need to do in order to show up? This applies to every situation I'm facing! Whether this is podcasting, doing a deep dive into your customer service delivery or working with someone on a one to one basis. Showing up - no more & no less!

So - how does this relate to customer service and customer experience?

1. Your customer wants to feel like the king or the queen when interacting with you! This means consistency is key! If you are not offering a consistently high service - your business will fail!
2. Remember the McDonald experience - a cliché you might say. It doesn't matter where in the world you order a Big Mac! They all look the same! They are produced the same way and I get what I asked for. All the time / every time.
3. Your employee needs to know what is expected from them to deliver excellence! (aka - what does your job description look like)
4. You need to be there when your customer wants to speak with you! Hello Workforce Management and Planning!
5. You need to address what the customer wants, not what you think the customer needs! Voice of the customer - crucial!
6. Your employee needs to know how they can help the customer! Empower them to do the right thing! Training and development is crucial!

You can see where I'm going with this! In order to deliver excellence - you must show up!

I'd love to help you and your team to show up for your customers! I'd love to show you what showing up can do for you and your customer service delivery! Do get in touch with us! Send us an email on info@rutzconsulting.com or reach out on LinkedIn!

Links:Course Waitlist: https://rutzconsulting.com/customer-service-course/

Episode 97 Customer Service Delivery Made easy: https://operationalexcellenceshow.libsyn.com/episode-97-opex-with-marianne-rutz-customer-service-delivery-made-easy

Marianne LinkedIn: https://www.linkedin.com/in/marianne-rutz/

This Podcast is produced by: Andrew Madden Photography & Media Production

Have you ever wondered how businesses achieve operational excellence? Diana Eestermans, the Business Performance Manager at SK Fire, discusses her own journey to her role in helping businesses evolve. She shares insights into working as a team and highlights effective ways to help those around her. Plus, she talks about her company and gives listeners an understanding of SK Fire and what it will add to the APi family.

Bonnie Ortiz formed O2 Consulting Group, a premier professional services firm, in 2017 after spending almost a decade as the Chief Operating Officer for The Partnership Federal Credit Union. A recognized expert in strategy formation, process improvement and project management, Bonnie now provides her clients with a comprehensive operational toolkit, aligning people, process and systems to corporate goals. She has worked with commercial for-profit and non-profit entities across numerous industries and has managed substantial budgets and staff as a leader within organizations of various sizes, from start-ups to multi-billion-dollar firms. Bonnie’s expertise is rooted in the achievement of operational excellence, focusing the organization’s executive team on advancing their priorities and achieving their desired results. Bonnie currently serves as the Commodore of the Herring Bay Yacht Club and as the Voce Chair of the Dream Queen Association Board of Directors, giving her time and expertise to cultivating the next generation of leaders.

Website: o2consultinggroup.co
Facebook: O2-Consulting-Group
LinkedIn: bonnie-ortiz

Many successful LinkedIn alumni have been welcomed as guests on this podcast — and this week, the insightful LB Harvey will be joining those ranks.

After starting her sales career as a Sales Executive at Corporate Executive Board, LB spent six years as an account executive and sales leader at LinkedIn before moving to Intercom to work in sales leadership. Now, LB serves as Chief Revenue and Success Officer of Front, a growing company creating a customer communication platform. 

On this episode of Go to Market Grit, Joubin and LB talk about authenticity in the workplace, interviewing job candidates, and tips for successfully bringing a company up-market.

In this episode, we cover:

• Why LB decided to leave LinkedIn — and how she built cross-functional go-to-market knowledge. (3:13)
• 'A high-quality revenue machine': LB's current company, Front, and its customer communication platform. (7:12)
• The 'inner competitor' within LB, the innate and learned aspects of confidence, and the importance of staying authentic. (11:24)
• The importance of being clear with job candidates about the opportunities, challenges and expectations of the role. (22:36)
• Why LB is 'biased against' having team members partake in the evaluation of a manager or director level job candidate. (26:55)
• Asking sales job candidates how they prioritize their calendars to evaluate for intensity, productivity and speed. (29:18)
• The importance of executive alignment when working to bring a company up-market. (31:59)
• Why investing in sales operations is critical in the early stages of bringing a company up-market. (37:06)
• The benefits of outbound sales — and why sales leaders should focus on operational excellence. (39:44)
• What the word grit means to LB. (43:28)

Links:

• Connect with LB
  • Email: lb.harvey@frontapp.com
• Connect with Joubin
  • Twitter
  • LinkedIn
  • Email: gtmg@kleinerperkins.com 
• Learn more about Kleiner Perkins

Text LEARNERS to 44222...

Full show notes at www.LearningLeader.com

Twitter/IG: @RyanHawk12 https://twitter.com/RyanHawk12

Kevin Sharer has a distinguished career as a successful CEO and Board Member. He is currently a senior lecturer at Harvard University Business School and continues to mentor a select number of senior executives. Either as a Chairman, independent director, or mentor, Sharer has been a part of more than 20 successful CEO-successor transitions. Kevin led Amgen for 20 years, first as President and then as CEO for 12 years. Under Sharer's leadership, the company achieved annual revenue of $16 billion with operations in 55 countries.

Notes:

• "What Operational Excellence Looks Like"
  • Must know the details
  • Must have a listening system to know where problems brew
  • The leaders have a clear agreement with the team on what success is
  • A cadence of clear communication
  • The leader must embody the behavior... They are the model
  • Must have real empathy for people and care about them
• The leader needs to assess when things go wrong so that they don't make the same mistake twice...
• Kevin spent 110 days underwater in a submarine...
• When he left the Navy, he knew he wanted to be a manager. He joined a program at AT&T to become one...
  • He had an ambition to rise high in an organization
• Kevin's dad - A military aviator. His hero and role model. his dad cared a lot about leadership...
• How did Kevin earn the CEO role at Amgen?
  • Spent 8 years as the President of the company. And "made it pretty obvious" to hire him for the CEO role
  • He consistently delivered results and formed a strong partnership with the CEO
• How to sustain what's special about a company as it grows?
  • The book Built to Last by Jim Collins was very helpful....
• How to create and live your values?
  • They are not defined by what's written down, it's the behavior of the people. And that starts at the top...
  • Understand what your real values are. If you don't believe in the values, you shouldn't work there...
  • You "have to have social data to know that the values are real." Ask others in the organization: "Are the values you experience consistent with the values stated by the company?"
• How he got hired as the President at Amgen?
  • "I first decided that I wanted to be a General Manager and not a functional specialists." Kevin pursued that through General Electric and got great experience...They hired him in part because of his broad range of experience.
  • It was a multi-step interview process. Kevin interviewed with 20 people at the company before getting the offer...
• Listening ability: Kevin went from bad to great... "On the way up in my career, I had the view that I was so fast, so smart... It was working. I thought I was being helpful by telling others what I thought, but I was cutting off the full picture."
• Kevin had an eye opening moment when he asked the CEO of IBM to talk about leadership with his team...
  • "I learned to listen for comprehension. Listen to understand first."
  • "You need to listen to the entire eco-system."
• Big idea: Pick 10 CEOs who didn't make it: "Seven of them weren't situationally aware."
• What are some "must-have" hiring qualities?
  • A record of good knowledge
  • Great communication skill
  • Comfort in their own skin
  • Curious - they must ask questions
  • Answer the question, "what are your goals?"
  • Answer the question, "what have you learned from failure?"
  • "If five people were asked about you, what would they say?"
  • Their accomplishments speak for themselves. They don't have to overly sell themselves
  • They need to "clearly want the job."
  • A good sense of humor
• Hiring trap: "There is a bias for us to hire people like us. It's overwhelming. We're wired to think, "other is dangerous." We must be aware of that."

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In my conversations with women, I’ve discovered that we just don’t ask for or seek enough help. We feel like we have to do everything ourselves, and this leaves us feeling overwhelmed, exhausted, and on the brink of burnout. In this episode, I talk about building your own support system. I take you behind the scenes and share how I’ve built teams to help me in various areas of my business and my life.

On this episode of Promote Yourself to CEO:

4:03 - When building your own support system, you can focus on several areas. I start with discussing the different ways I receive support in my business.

8:29 - Doing this used to take up a HUGE amount of my time. I talk about it and how my Director of Operations, customer support team, and program coordinator are life savers!

14:42 - I have more people behind the scenes I’m in contact with to occasionally help me on the business side of things.

17:09 - My personal success team at home helps me manage my health. This area is one where a lot of women entrepreneurs still hold on to some old-fashioned norms.

23:21 - I discuss the final area of support I receive. It’s something I wasn’t even sure I’d talk about on the show.

28:18 - You’ve got a permission slip to ask yourself: Where do I need support?

Show Links

• Racheal on Instagram
• Leave a review on iTunes

Connect with Me:

• Instagram: @racheal.cook
• TikTok: @rachealcookmba
• LinkedIn: @rachealcook
• YouTube: @the_ceo_collective
• Website: The CEO Collective

Subscribe & Review:

If you loved this episode, please take a moment to subscribe and leave a review on Apple Podcasts!

🎤 Thanks for listening! I'll see you next week!

Yehiel Kalish is a former Illinois House of Representatives member and currently serves as the CEO of Hatzalah, the largest volunteer ambulance service in the United States.

Kalish is the only rabbi to serve in the Illinois state legislature. He is a chazzan at Shaarei Tzedek Mishkan Yair in Chicago, and the brother of Dafna Michaelson Jenet, a member of the Colorado House of Representatives. A member of Agudas Yisroel of America's board of trustees, he established an Aguda office in the Chicago area and served as the AIOI Midwest Regional Director before ultimately becoming the organization's vice president for development and state relations. He was also the CEO of S4 Group, a lobbying and business consulting firm.

Yechiel's ongoing involvement in communal affairs has earned him the admiration of the broader Jewish community.

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Vince McMahon, the CEO of World Wrestling Entertainment, or WWE, stepped aside as CEO and chairman of the company last week after allegations surfaced that he had an affair with a former employee and agreed to pay $3 million to keep it secret. WSJ’s Ted Mann explains what’s at stake for the company.

Further Reading:

-WWE Board Probes Secret $3 Million Hush Pact by CEO Vince McMahon, Sources Say 

-WWE’s Vince McMahon Steps Back From CEO Role Amid Misconduct Probe 

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Bigger is no longer better for General Electric, according to CEO Larry Culp. When he took charge of the iconic company in 2018 it was clear change was needed - GE was in the midst of a years-long slump where much of its market value disappeared. His solution: break the corporate giant into three smaller, focused companies.

How did he come to this conclusion? Why is it the right move? And what leadership lessons can others gain from Larry's story? Alan Murray and Ellen McGirt answer those questions and more in this episode of Leadership Next.

Over the past 12 months, shares of the home generator company have shot up twice as fast as Tesla's.

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Sign up for the CEO School Experience happening May 16-19: https://theceoschool.co/event/  Join the waitlist for the CEO School course & be first to know when it is available: https://theceoschool.co/ceo-school-waitlist Follow @ceoschool on Instagram for inspiration and exclusive behind-the-scenes you won’t find anywhere else. This episode is sponsored by The Club, a Quarterly box and digital monthly community to help you level up and leadership and life. Learn more today at join.theceoschool.co

Preparing Underrepresented Talent For Success with Andrea Guendelman

Andrea Guendelman is the CEO of Speak_, the interview preparation service helping underrepresented software engineers clinch roles at the best tech companies in the world. In our conversation with Andrea, we hear about the structure and methodology of Speak_'s program, the level of their engagement with the companies in which they are placing talent, and what's involved in the resume creation process. We discuss the multitude of factors limiting the hiring funnel, and what companies can do to make a difference from a diversity hiring perspective! Tune in for this informative episode on what's being done and what still needs to be done to ensure fairness and equality in the hiring process.

Key Points From This Episode:

• The important service Andrea Guendelman's startup, Speak_, offers underrepresented software engineers.
• How Speak_ was born of Andrea's attempt to make the Latino community visible in the US.
• The lack of opportunities for underrepresented talent to interview for positions.
• How the current US economy is providing a great opportunity to level the playing field.
• The methodology used at Speak_ to prepare underrepresented talent for big tech roles.
• The benefits of the community aspect of Speak_'s course structure.
• The access and information that candidates receive in the program.
• Where the deficiency lies in terms of not having representative workforces.
• Why Speak_ focuses on teaching candidates to speak the language of the targeted company.
• The preferred source of hire of the companies in which Speak_ is placing talent.
• The prevalence of imposter syndrome amongst underrepresented candidates.
• What leads candidates to believe they're not qualified according to the job description.
• Why years of experience isn't a fair requirement in the software engineering space.
• Other factors which limit the hiring funnel.
• How the Speak_ program helps candidates create suitable resumes.
• The consulting incorporated into Speak_'s engagement with clients.
• Why Speak_ does 12 cohorts a year.
• What Speak_ is looking for in its clients!
• The discrepancy Andrea has observed between recruiters and hiring managers.
• What companies can do to make a difference from a diversity hiring perspective.

Tweetables:

"Speak_ is interview preparation as a service using cohort-based company-branded programs to prepare underrepresented software engineers and place them at the best tech companies in the world." — @FutureofWomen [0:01:38]

"A lot of underrepresented talent is not given the opportunity to fail often enough. In other words, they're not even selected to take an interview many times, so they're not given the opportunity to fail." — @FutureofWomen [0:04:20]

"The name of our company is called Speak_because we're teaching candidates to speak the language of the company." — @FutureofWomen [0:10:52]

"If we compare years of experience so verbatim, we're going to leave a lot of people behind that you actually need in your organization." — @FutureofWomen [0:16:25]

"We have found out that companies will reject someone sometimes just because of their resume, even though we know that they're qualified for the job." — @FutureofWomen [0:18:21]

Links Mentioned in Today's Episode:

Webinar: Diversity Hiring That Works with Greenhouse CEO Daniel Chait

Andrea Guendelman on LinkedIn

Andrea Guendelman on Twitter

Speak_

Speak_ on Twitter

Talk Talent to Me

Hired

What does feminine leadership look like? Whether it’s in the office or at home, we all have to step into leadership roles at some point or another. In this episode, I’m sharing my favorite qualities that embody femininity while also establishing a powerful presence. Tune in to discover how you can begin implementing these traits today!

EPISODE RESOURCES

• Get my book here
• Claim your FREE companion course
• Download the Q Club App (2-week free trial)
• DM me on Instagram @ginadevee 
• Divineliving.com

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As a new entrepreneur, you feel inclined to say yes to everything. But as your business grows and those yeses pile up, they become overwhelming to the point where they prevent you from doing the necessary CEO level work you need to focus on.

In today’s episode, I share the top three boundaries that’ll give you the confidence to say no so that you can concentrate on the work you’re truly here to do.

On this episode of Promote Yourself to CEO:

2:59 - Having clear boundaries doesn’t get talked about much in business circles. Why is having clear boundaries in place so crucial as a CEO?

8:07 - I discuss the different types of clear boundaries you need to place in your business, starting with your calendar.

15:31 - What’s one reason why people get drained and feel tired when working with clients? I talk about the most important thing you can do about it.

21:57 - I reveal how I handle emergencies (on both my end and a client’s) and requests for meet-ups to ensure I protect my time and energy.

27:29 - Constant communication can become an energy drain too. What do you need to look at when setting boundaries around people contacting you?

37:28 - While email is my go-to business communication channel, I reveal how I handle questions and messages through other channels.

42:17 - What do you do when people just want to pick your brain? It’s easy to get sucked into this thinking it’ll lead to a client relationship!

45:46 - Having these clear client boundaries in a scheduling policy will nip problems like last-minute cancellations in the bud quickly.

50:45 - This client boundary challenge is something I see a lot in service providers who are good at a lot of things.

Show Links

• Fired Up & Focused Challenge
• Dare to Lead by Brené Brown
• “How a Model Calendar Helps Me Work Just 25 Hours a Week!”
• The CEO Planner
• The CEO Retreat
• Google Voice, Help Scout, and Voxer
• Racheal on Instagram and

Connect with Me:

• Instagram: @racheal.cook
• TikTok: @rachealcookmba
• LinkedIn: @rachealcook
• YouTube: @the_ceo_collective
• Website: The CEO Collective

Subscribe & Review:

If you loved this episode, please take a moment to subscribe and leave a review on Apple Podcasts!

🎤 Thanks for listening! I'll see you next week!

Brian Chesky, co-founder and CEO of Airbnb, talks about how Covid-19 changed travel forever, taking the company public and how he books his own stay at a property. He's on "The David Rubenstein Show: Peer-to-Peer Conversations." This was recorded Feb. 16.

See omnystudio.com/listener for privacy information.

“Tech will do everything - but it won’t make you a better human. Use technology to get less busy and focus on being a better human, and the world will be a better place.”

Vivek Sunder is CEO of Cuemath - the education technology company whose mission is to make the world’s children great at math — to create invincible problem-solvers who will go on to solve humanity’s biggest problems. Vivek’s been in the lead of the India-based company since 2021 - with aims to scale the business globally. Prior to leading Cuemath, Vivek served as COO of Swiggy - India’s leading online delivery service - helping the company scale from good to great, to 500+ cities in 18 months - especially during the global pandemic. Vivek also spent twenty years at P&G in various capacities across developing markets (India, Africa) as well as developed markets (UK, Singapore, Korea) and hybrid markets (China, Thailand, Malaysia). Vivek is passionate about building organizational capability and has a proven track record of creating better business results via more capable teams - spanning 20+ nationalities - from new country startups to traditional business unit roles. Vivek is a graduate of the Indian Institute of Management (IIM) Calcutta, and prior to that studied Computer Engineering from Delhi University. He is a regular guest lecturer at his alma mater IIM-C, as well at other premier B-schools across the world where he teaches and shares business expertise. Vivek speaks six languages, and has a passion for photography with work featured in global media outlets like National Geographic, the BBC, and ET. You’ll enjoy this candid conversation about the intersection of technology, business, and behavioral psychology.

How did Uranus get its name? Neil deGrasse Tyson and comic co-host Chuck Nice explain all the things you thought you knew about the names of the planets and moons in our solar system, the formation of the moon, and the constellations.

NOTE: StarTalk+ Patrons can watch or listen to this entire episode commercial-free here: https://www.startalkradio.net/show/things-you-thought-you-knew-a-constellation-prize/

Thanks to our Patrons David Peterson, Gregory Strakos, Dr. G, Michael Loyd, Bobby G Ragan, raven williams, and Sofiane Shrekky for supporting us this week.

Photo Credit: X-ray: NASA/CXO/University College London/W. Dunn et al; Optical: W.M. Keck Observatory

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Empathy is an important skill that leads to connection, respect, and understanding of the people you work with. As leaders we need to skill up on empathy.  Tune in for why it matters, mistakes we leaders make and how to improve your empathetic capabilities.

Alexis Robin is the CXO and Co-Founder of pLink Leadership.  For more information on bringing pLink Leadership into your organization visit us here. 

Learn more about our chateau and coach offerings at www.coindepaix.com

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Robbie Bach is an author and public speaker who spent many years working in leadership roles for Microsoft. His first book Xbox Revisited: A Game Plan for Corporate and Civic Renewal, focuses on the lessons he learned from his role as Chief Xbox officer. His latest book, The Wilkes Insurrection, marks Robbie’s first foray into fiction writing and is a fast-paced thriller set in contemporary America. In addition to his professional and literary achievements, Robbie is a committed family man who believes in positivity, doing the right thing, and giving back to his community. He serves on the boards of numerous nonprofits, including the national board of governors for the Boys and Girls Clubs of America, and his purpose is to inspire and empower an army of civic engineers who care about their communities and are committed to building a better future. 

Private equity firms get tons of inbound emails from executives looking for their next opportunity. Paul and Jim discuss the best ways to get private equity teams to pay attention to these emails -- and how to avoid getting on the blocked list.

Welcome to the Great Women in Compliance Podcast, co-hosted by Lisa Fine and Mary Shirley.

 First, thanks to all who sent messages, encouragement, comments and thoughts related to Great Women in Compliance's 100th episode. We are so appreciative and excited for the next 100. So to start out our spring sessions, here is episode 101 where Lisa is starting some discussions about crisis management and how ethics and compliance professionals can help guide and provide the best impact when a crisis occurs. In the first discussion, Lisa speaks with Lisa Krigsten, who is a partner in the white collar and governmental investigations group at Dentons, as well as the managing partner of the Kansas City office. Before joining Dentons, Lisa received a presidential appointment to serve as a Principal Deputy Assistant Attorney General within the DOJ in Washington, DC, and has also been a federal and state prosecutor.  

When Lisa was in the government, she prosecuted police officers and departments. In that role, she had a first-hand look at when people start to justify certain actions, and some of the things she addresses and learned are particularly relevant today. Today, Lisa is one of the people that you call in when a crisis occurs. She talks us through how she defines a crisis, initial steps to take, and some of the common threads she has seen when advising organizations. She also reinforces the importance of an organization's culture and the ability for employees at all levels to speak up.

Lisa also talks about moving from Washington, D.C., back to Kansas City, which is in the midwest of the United States.  Not only does she speak about having a regional as well as a global practice, she also includes some information about all the great things about Kansas City.

The Great Women in Compliance Podcast is proudly featured on the Compliance Podcast Network and sponsored by Corporate Compliance Insights. If you enjoyed this episode please subscribe to the podcast and rate it on your podcast player to help other compliance professionals find it. Want to hear more from us? We have a book, “Sending the Elevator Back Down: What We’ve Learned from Great Women in Compliance” (CCI Press, 2020) which is available on Amazon.com and Book Depository.

If you’ve already read the booked and liked it, will you help out other women to make the decision to leverage off the tips and advice given by rating the book and giving it a glowing review on Amazon? 

As always, we are so grateful for all of your support and if you have any feedback or suggestions for our 2021 line up or would just like to reach out and say hello, we always welcome hearing from our listeners.

You can subscribe to the Great Women in Compliance podcast on any podcast player by searching for it and we welcome new subscribers to our podcast.

Leander Christofides, CO-CIO and Portfolio Manager, Global Special Situations Group, discusses how the COVID-19 crisis has changed the opportunity set in the distressed/event-driven credit space.

During a crisis, leaders may find it difficult to determine the best approach to managing the day-to-day business challenges while simultaneously developing a strategy for the future.  On this week’s episode of the Three Big Points podcast, Eric McNulty, associate director of the National Preparedness Leadership Initiative at Harvard, shares some of the lessons he has learned from studying past crises and how they can help today’s leaders address the challenges of the COVID-19 pandemic.

Talking Coronavirus Crisis Management...

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CSIS senior scholars Dr. Alice Hunt Friend and Shannon Culbertson discuss lessons learned as government officials dealing with the 2012 Benghazi attacks and the 2016 attempted coup in Turkey.

Our guest is Jeff Immelt, ex-CEO and Chairman of GE and the author of HOT SEAT, a memoir of leadership in times of crisis. Jeff served as chairman and CEO of GE for 16 years where he revamped the company’s strategy, global footprint, workforce, and culture. Jeff has been named one of the “World’s Best CEOs” three times by Barron’s. During his tenure as CEO, GE was named “America’s Most Admired Company” by Fortune magazine and GE is recognized as one of “The World’s Most Respected Companies” in polls by Barron’s and the Financial Times. He has received fifteen honorary degrees and numerous awards for business leadership and chaired the President’s Council on Jobs and Competitiveness under the Obama administration.

In this episode of Scaling Culture, Ron and Jeff discuss:

• key leadership attributes and tactics
• 3 critical questions to check-and-balance future success
• 30-30-30-10: Jeff’s time management strategy
• Tools and systems to navigate crisis
• GE’s Simplification
• Digital transformation

For more information about Jeff, please connect with him on LinkedIn.

For more information about our podcast or to join the Scaling Culture Masterclass waiting list please go to ScalingCulture.Org.

If you’re enjoying the Scaling Culture podcast, please subscribe and share. We’ll be back soon with another incredible guest!

Andy Lopata's guest in this week's episode of the Connected Leadership Podcast is Alan Stevens, the Media Coach and expert on reputation management. They examine how a leader's reputation inpacts on their organisation.  A topical subject in the light of the recent confidence vote in the Prime Minister. Alan is convinced that dialogue and communication are of the utmost importance in crisis management. But, do we allow politicians to be vulnerable, to own up to mistakes? Is it ever too late to repent, to admit you got something wrong? Mistakes are usually forgiven. Slowly, enlightened businesses are moving from 'command and control' to a more inclusive culture emphasising the importance of relationships at all levels.

On this episode of Money Savage ENGAGE, we talked about the challenges leaders and organizations face in communicating with the public in difficult times, why it’s so hard to get right, the key areas to focus on , and how to get started with Bill Coletti, Founder and CEO of Kith, crisis management and reputation management expert.  Listen to learn what you can do to better respond in crisis situations!

For the Difference Making Tip, scan ahead to 18:58!

You can learn more about Bill at Kith.Co, Facebook, Twitter and LinkedIn.

Ready to take back control of your attention, health and finances?   StriveDetox.com.  Enter “moneysavage” at checkout for 25% off. 

George is honored to be included on Investopedia's list of the Top 100 Financial Advisors for 2019!

You can learn more about the show at GeorgeGrombacher.com, Twitter, LinkedIn, Instagram and Facebook or contact George at Contact@GeorgeGrombacher.com.  Check out Money Alignment Academy as well!

A BIG episode today on Common Sense! Stephen Moore, Author of Trumponomics, joins us to discuss the attack on our economy by an external force!  Then, my former Chief of Staff during 9/11, Tony Carbonetti, joins us later in the show to discuss the similarities and differences. 

Thank you for your support & don’t forget to subscribe to my podcast at https://www.RudyGiulianiCS.com

► Connect with Rudy Giuliani on Twitter: https://www.twitter.com/RudyGiuliani

► Connect with Rudy Giuliani on Instagram: https://www.instagram.com/therudygiuliani

► Connect Rudy Giuliani on Facebook: https://www.facebook.com/realrudygiuliani

Hosted on Acast. See acast.com/privacy for more information.

‘The company owns its brand...but the public owns its reputation.’

Has the coronavirus pandemic put your reputation as a company at stake?

When relationships are critical to your business, your reputation is one of the most important assets you manage. In today’s Superhumans at Work podcast, we’re joined by Bill Coletti - a highly experienced and sought-after reputation management strategist and speaker. Get ready for a deep dive session into the process of building brand affinity and an unshakable reputation!

Listen out for:

• The 4 A’s of Reputation Excellence Framework for business success.
• How to earn the benefit of the doubt BEFORE a crisis hits.
• The importance of being Proactive vs. Reactive.
• The difference between your Brand and your Reputation and how to protect it. 

Like this episode?

Don’t forget to SUBSCRIBE on iTunes and Spotify. Tag us @Mindvalley on Instagram or Twitter and share it with your friends! 

Mentions:

Interested in taking a deeper dive into Bill’s book Critical Moments: The New Mindset of Reputation Management? Click the link below to grab your copy -
https://www.amazon.com/Critical-Moments-Mindset-Reputation-Management-ebook/dp/B0757WXH8Z

Want to bring in ideas from Mindvalley into your company ? Reach out to us on www.mindvalley.com/superhumans

With everything that has been going on in the world recently, a lot of us feel completely out of control. As entrepreneurs, we’re type A individuals and having zero control over a situation can be really hard. However, there are a few things that we can control, the main thing being our outlook and how we react to the situation. 

In this episode, I share my top tips on how you can prepare and handle crisis management to have the best possible outcome for you and your business. Tune in as I discuss how important it is to be proactive and not reactive in the current climate. 

Essential learning Points From This Episode:

• Be proactive and not reactive!
• Evaluate your current set-up and see if there’s anything you can change
• Think about what you can continue to do to serve your community and help them
• Communicate with your team and be the leader they look up to
• Stay positive and focused on the things you can control

Important Links & Mentions From this Episode

• Get your first 4 videos FREE with Splasheo!
• Join the Youpreneur Hub Facebook Group 
• Coffee with Chris on Facebook
• Subscribe to Chris’ YouTube channel! 
• Pick up Chris’ first bestselling book, Virtual Freedom
• Join the Youpreneur Incubator waitlist!
• Browse the Youpreneur FM Podcast Archive
• Get tickets to this year’s Youpreneur Summit
• Pick up Chris’ second bestselling book, Rise of the Youpreneur
• Download your FREE copy of the Personal Branding Roadmap
• Check out our FREE video course on YouTube!

Thank you for tuning in!

There are a lot of podcasts you could be tuning into today, but you chose ours, and we’re grateful for that. If you enjoyed today’s show, please share it by using the social media buttons you see on the player at the top of this page.

Also, kindly consider taking the 60-seconds it takes to leave an honest review and rating for the podcast on iTunes, they’re extremely helpful when it comes to the ranking of the show and you can bet that I read every single one of them personally!

Lastly, don’t forget to subscribe to the show on your favorite app, using the link below the player at the top of this page.

We are in unprecedented times at the moment and will be facing challenges and decisions for the very first time in our lives. We have a panel of experts on this weeks show who discuss ways in which we can act that have served family businesses well during previous crises. 

I speak with Simone Møkster the Managing Director of Family Business Norway, Elizabeth Bagger the Director General of the Institute for Family Business, Alex Scott who is a 4th generation family business member and one of the founders of the Institute for Family Business and John Learmonth, MD of Deanbridge International and publisher of The European Family Investment Company.

John has published an article that looks at what families in business can learn from the last major crisis that the world faced in World War 2.

You can find the article here:

You can also find more about John here: https://www.deanbridgeinternational.com/

You can find out more about Family Business Norway here: https://familybusinessnorway.no/

You can find out more about the IFB and the work they are doing here in the UK here: https://www.ifb.org.uk/

and you can find out more about Alex Scott and his business here: https://sandaire.com/about-us/

As ever I am here to support you in any way I can, just drop me an email Russ@familybusinesspartnership.com

Jeff Hahn, Principal at Hahn Marketing & Communications, is a crisis communications expert with 30 years of experience in communications and public relations. He is a specialist in the food and energy sectors and is the owner of a family of integrated agency brands including Apron Food & Beverage Communications, Hahn Public Communications, the Predictive Media Network, and White Lion Interactive. He also served in the U.S. Air Force, where he completed his associate degree in administration, and then graduated with a bachelor's degree in political science from The University of Texas at San Antonio. He is formally trained in persuasion communication and holds a master's degree in communication studies from Texas State University.

In this episode of Food Safety Matters, we speak with Jeff [19:39] about:

• Demystifying crisis communications
• Twelve essential communication tools for food companies
• Three types of crises: emergencies, safety issues, and reputation issues
• The five stages of a crisis that companies must navigate
• Understanding the communication options at every stage and step
• Maintaining authenticity and control
• Beginning reputation repair during a crisis or issue
• Jeff's "favorite crisis"
• How to get a complimentary copy of Breaking Bad News

News and ResourcesDr. Robert Califf Confirmed by Senate to Lead FDA for Second Time [3:20] FSIS Requests Input on Salmonella Programs for Pork and Poultry [6:25]Dole Packaged Salads and Infant Formula Recalls [10:35]Outbreak Investigation of Listeria monocytogenes: Dole Packaged Salad (Dec 2021) FDA Investigation of Cronobacter and Salmonella Complaints: Powdered Infant Formula (Feb 2022) Cronobacter Illnesses Linked to Powdered Infant Formula

Food Safety Insights Column, Bob Ferguson How WGS Continues to Change Food Safety [13:12]

Register for the Food Safety Summit: May 9–12; Early Bird ends March 31. Podcast listeners get an EXTRA 10%! Use the code FSMPodcast. Register before March 31 and get 10% in addition to the Early Bird discount. After March 31, get 10% off published rates.

We Want to Hear from You! Please send us your questions and suggestions to podcast@food-safety.com

In this episode of The Talent Development Hot Seat, Andy welcomes Al Dea to the show. Al Dea is the founder of Betterwork Labs, a talent advisory firm focused on helping companies create cultures where their people can thrive. He is a speaker, advisor, and researcher on talent development, corporate learning, and career and workplace trends. Al is passionate about helping individuals and organizations create diverse, inclusive,  and growth-oriented cultures that unlock individual purpose and potential to achieve high performance.

Al Dea is the host of the MBA Insider podcast. He researches, writes, and speaks on corporate learning, workplace trends, and talent strategy. His thinking and insights have been published in outlets like Business Insider, Training Magazine, The World Economic Forum, Inc., and Time Magazine. Al previously worked at Salesforce.com as a product marketer, helping launch products that touch thousands of customers. He was also a management consultant at Deloitte Consulting, advising Fortune 500 companies on developing and executing digital transformation, employee engagement, and leadership development. He holds a bachelor’s degree in theology from Boston College and an MBA from the University of North Carolina at Chapel Hill.

In this episode, you’ll hear:

1. What Al Dea is observing in the corporate world, how learning in the workplace is transitioning, and what these changes are leading to.
2. The definition of a fractional MBA and how you can still capture the value of an MBA.
3. Why leadership development should go beyond hypo and the two things that have helped the shift away from hypo.
4. How coaching is becoming more corporate-friendly and why it can help propel your career.
5. What you can do to begin furthering your own career through the creator economy in addition to building a personal brand.
6. The six trends Al Dea outlined in this podcast and his informational LinkedIn post.

Connect with Andy Storch here:

Website

LinkedIn

Join us in the Talent Development Think Tank Community!

Connect with Al Dea:

LinkedIn

Betterwork Labs

6 Professional Development Trends for Learning in the New World of Work

Mentioned in this episode:

Think Tank conference

Get your tickets now for the Talent Development Think Tank Conference https://tdtt.us/conference/

On this episode of the active CEO Podcast, Craig Johns speaks with Liz Goddard about the future of fractional teams, helping small businesses scale, inheriting her family business as a teenager and the biggest problems CEO’s have.

We also delve in fitting small businesses with flexible teams, how to increase the success of new hires, building expert remote teams and living with intention.

Liz Goddard – Future Of Fractional Teams

Liz is an exceptional leader who grew up in a world of entrepreneurial ventures, lost her first business in the 2008 recession, thrived as a Director of Human Resources and has a passion for helping small businesses scale through her remote fractional staffing company, Bosun. She is an innovative entrepreneur who helps small businesses remain nimble and profitable in any economy, is an expert on fractional remote teams and is leading one of the fastest growing Fintech companies in Atlanta

Her education includes a Bachelors Degree from Western Kentucky University, and she inherited her first business at 19 years old and was the Director of HR at Priority Payment Systems, prior to founding Bosun Solutions with her best friend Nicole.

Liz talks about

• Taking over family business at 18 years old.
• Lost her first business during the recession.
• The challenge of letting people go.
• Future of fractional teams.
• Hiring people is not about the resume.
• What would our dads need if we had this business.
• How do we make this business recession proof.
• Fitting small businesses with flexible teams.
• Confidence in your pricing and now your value.
• Focus on deliverables and owning processes.
• Fractional teams is the future of small businesses.
• Living with purpose and being very intentional.

Tweets

“Its not being needed, honestly speaks to your leadership, more than a team that constantly feeling like you are the person with the answers.” Liz Goddard speaks about true leadership, on the active CEO Podcast.

“Biggest problem that CEO’s have is they think they are the only people who can do it.” Why many small businesses fail to scale with Liz Goddard, on the active CEO Podcast.

Resources Mentioned in this show:

Liz Goddard LinkedIn
Bosun Solutions www.bosunsolutions.com
Bosun Solutions Facebook https://www.facebook.com/bosunsolutions/
Bosun Solutions Instagram
Speakers Institute Corporate www.speakersinstitutecorporate.com
Craig Johns www.craigjohns.com.au
Craig Johns craig@nrg2perform.com
Craig Johns LinkedIn

Recommended Reading:

Make a Difference Book

Seasoned leaders are out there and they are willing to work with your startup at more than just an advisory level. They are called fractional leaders and they are easier to find than you might think. 

Consider the possibility that in this hiring market, seasoned veterans maybe your best hiring option for building your company!

Today’s Quote: 

"We came into a broken world. And we're the cleanup crew."  - Kanye West

Our guest today: Matt Spooner, Fractional Chief Business Development Officer for GigX

Matt has nearly two decades of experience within the arenas of Marketing, Sales, Business Development, and Account Management. He has built and led high-performing teams within both the for-profit and nonprofit sectors.  His cross-industry, cross-function experience allows him to approach opportunities and issues from a unique and valuable standpoint. 

Fun fact, Matt is an avid endurance athlete who has completed 3 ultra-marathons! 

Prior to joining GigX, Matt worked in the world of retained executive search. His role as a Vice President at McDermott & Bull has kept him close to hundreds of C-Suite leaders and hiring managers. Matt is plugged into the senior-level executive community - he understands what they bring to the table...and how organizations can best attract and leverage them.

Today we are going to cover 

• The benefits and drawbacks to fractional leadership
• where to find fractional leadership
• How to evaluate and Hire them

Problem

What is Fractional Leadership?

Why is this important?

• Budgetary issues and/or concerns frequently limit companies from hiring senior-level leadership; This is an acute pain point for SMBs and early-stage organizations
• Frequently, these companies don’t consider and/or realize that their issues re: talent can be solved by exploring “independent” options such as fractional talent
• Even when these companies have a desire to explore fractional leaders, it’s challenging for them to find this type of talent
• There are a lot of misconceptions re: senior-level talent. Here are a few:
  • SMBs and early-stage companies can’t afford them
  • They only want full-time roles
  • They’re too set in their ways
  • They’re not as nimble
  • They’re not current

How do we fix it?

• Fractional talent is the answer
• Why it is beneficial?
  • Most fractional leaders are senior-level executives who’ve pivoted in their careers and are now serving multiple organizations simultaneously
  • Fractional leaders bring their numerous business connections/relationships with them; In many ways, they serve as de facto Business Development professionals for the organizations they work for
  • They show-up on Day 1 with an immense amount of acumen and skill
  • They’re less of a “flight risk,” as their desire is to serve on a long-term basis
  • Their experience, talent, and connections allow them to do the work of multiple team members
  • Companies can get the acceleration and acumen that they need, and only pay a fraction of the price for it

1. Steps to hire someone
   1. The first (and most important) step: Pursue the in-transition population!  Why? Because this population represents a talent market that’s highly-skilled and readily-accessible, yet largely underutilized.
   2. The second step: Know the time commitment that you’re asking for.  Why? This will show the fractional executives you speak with that you understand one of their top criteria for engaging with a prospective client: How much of their “bandwidth” are you asking for.
   3. The third step: Collaborate on expectations.  Why? Because you’ll only be engaging with your fractional executive during a portion of any given week/month/year, you’ll want to have clear KPIs that you’re moving toward and monitoring.  Similarly, you’ll want to set expectations around how often you’ll be “seeing” each other - whether it’s in-person and/or via a platform like Zoom, Skype, or FaceTime

Key Takeaways:

• Fractional leadership is an affordable and powerful way to bring C-Level execs into your organization
• There are thousands of overlooked, undervalued senior-level leaders that can be leveraged immediately for fractional roles 
• The key to success with fractional leaders: Create clarity early-on re: time commitment, KPIs, and when/how to connect

Author of "Fractional Leadership: Landing Executive Talent You Thought Was Out of Reach" and Founder of Fractional Leadership LLC. Ben has been spearheading the only vetted Fractional Leader referral platform that helps you find the right Fractional Leader for marketing, sales, operations (both FCOO and Fractional Integrator), finance, and technology. 

Why is this so important? Every Founder already knows how hard it is to build and grow any area of business and just how much harder finding someone to either help or successfully build it themself is 100x tougher. The greatest teams to date have all needed help getting to that billion dollar unicorn status... Lucky for us, Mr. Ben Wolf is on the podcast today.

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